Ticket Operations
Monitor, audit and intervene in AI agent ticket lifecycles across every channel.
| # | Agent Name & ID | Policy # | Cycle Date | Status | Ticket # | Notes | |
|---|---|---|---|---|---|---|---|
| 2 | Madelyn LiconID: E5152 | LB09338263 Michael Munoz | 5/27/26 | 1st- 783267closed) 83566 | The split agent Madelyn Licon E5152 was compressed on 5/27/26. Brought up to date on all requirements. | ||
| 3 | Aalan GhareebID: G7201 | 577925/ Tomasa Francisco Gara | 4/30/26 | 835666 | need Annuity coursse 5/18 followedup to see if he has a more recent annuity course | ||
| 4 | Andy FayID: F1980 | Armando Gonzalez 1580965 | 6/16/26 | 787693 | 6/24/26 Hello - We are not sure why the agent was compressed... we released the commissions for the policy. | ||
| 5 | Andy FayID: F1980 | Magali Hernandez 1580778 | 6/16/26 | 787685 | Commission cycle 6/16/26 audited and credited. | ||
| 6 | Angelic PalomeraID: P4311 | Maria sanchez policy # I000670 | 5/31/26 | 780891 | Hi Angelic, The adjustment on 5/29 was a wash and did not have a negative impact. 5/28 SENT A FOLLOW UP | ||
| 7 | Tony OpeeID: O9920 | Olivia Cain I00065909A - pay | 6/02/26 | 0423 / 780887 / 785842 | Payment authorization multi-ticket link: 0423 / 780887 / 785842. Direct deposit processed. | ||
| 8 | Caleb WhiteheadID: W2004 | ROBERT WHItehead 8001210 | 5/31/26 | Pending #80012 | paid allan - E&O & tevah show off emailed allan - no response yet. Needs human review. | ||
| 9 | Darius SanchezID: A1966 | Alfredo Alvarado 8001223028 | 7/10/26 | 15554904 | The writing agent Darius Sanchez A1966 was compressed on 7/10/26. Brought up to date on all requirements. Alfredo Alvarado 8001223028 | ||
| 10 | Marcus Hale | POL-1042 · Marcus Hale | 5/27/26 | 8351042 | Wants an AC tune-up next Tuesday afternoon. | ||
| 11 | Jenna Ortiz | POL-1043 · Jenna Ortiz | 6/16/26 | 8351043 | Past-due patient asking about whitening cost before rebooking. | ||
| 12 | Robert Kim | POL-1044 · Robert Kim | 5/27/26 | 8351044 | Asked about federal tax credit details the bot can't quote — human requested. | ||
| 13 | Aisha Rahman | POL-1045 · Aisha Rahman | 6/16/26 | 8351045 | Asked about shipping; AI returned the tracking link instantly. | ||
| 14 | Carlos Mendez | POL-1046 · Carlos Mendez | 5/27/26 | 8351046 | Burst pipe emergency; frustrated by the bot menu and demanded a human. | ||
| 15 | Lily Chen | POL-1047 · Lily Chen | 6/16/26 | 8351047 | Asking about the 2BR downtown listing and scheduling a viewing. | ||
| 16 | Tom Becker | POL-1048 · Tom Becker | 5/27/26 | 8351048 | Wants a quote for furnace replacement; awaiting his address. | ||
| 17 | Naomi Price | POL-1049 · Naomi Price | 6/16/26 | 8351049 | Rebooked a cleaning after the reactivation nudge. | ||
| 18 | Diego Santos | POL-1050 · Diego Santos | 5/27/26 | 8351050 | Card declined twice; lead asked for a human to fix billing. | ||
| 19 | Hannah Lee | POL-1051 · Hannah Lee | 6/16/26 | 8351051 | Qualifying roof direction and shading for solar panels. | ||
| 20 | Omar Farouk | POL-1052 · Omar Farouk | 5/27/26 | 8351052 | Scheduled a property tour for Saturday morning. | ||
| 21 | Grace Miller | POL-1053 · Grace Miller | 6/16/26 | 8351053 | Asked about a water-heater rebate the bot couldn't confirm. | ||
| 22 | Ethan Walsh | POL-1054 · Ethan Walsh | 5/27/26 | 8351054 | Wants to return a wrong-size item; awaiting order number. | ||
| 23 | Sofia Rossi | POL-1055 · Sofia Rossi | 6/16/26 | 8351055 | Asking about annual maintenance plan pricing. | ||
| 24 | Brandon Cole | POL-1056 · Brandon Cole | 5/27/26 | 8351056 | Upset about long phone hold earlier; requested a human on chat. | ||
| 25 | Maya Patel | POL-1057 · Maya Patel | 6/16/26 | 8351057 | Pre-qualifying credit for solar financing. | ||
| 26 | Jack Thompson | POL-1058 · Jack Thompson | 5/27/26 | 8351058 | Asked about shoe sizing; AI answered from the size guide. | ||
| 27 | Elena Vasquez | POL-1059 · Elena Vasquez | 6/16/26 | 8351059 | Asking for a lender recommendation before house-hunting. |